Derived from Uniway’s philosophy which is based on trust, inspiration, confidence, and fairness; Uniway code of ethics was settled in order be a treasured guideline to be respected, and followed strictly by all Uniway’s IRs whenever they represented Uniway. This Code of Ethics forms part of the Uniway Policies & Procedures and all other regulations and agreements currently in place, which bind every IR. Any serious breach of the Code, Policies & Procedures, regulations and agreements in place will involve action(s) being taken by Uniway in accordance with the Uniway Policies & Procedures.
The Code of Ethics explains proper conduct of business for IRs to practice.
Additionally, Uniway encourages all IRs to obtain and observe the Code of Ethics that has been provided by any DMA (Direct Marketing Association) in their respective countries if and where applicable.
First – Rules
1. Privacy and Honesty:
An IR should:
a) Respect and protect the privacy and concerns of potential prospect or another IR’s Business. In which IR should behave all the time in an unbiased, gentle, polite, professional manner when it comes to dealing or contacting any other person in relation to Uniway or opportunity it provides. b) Offer opportunities provided by Uniway with full clearness associated with real facts, exaggeration, suppression, curiosity or misrepresentation. c) Ensure that Uniway is following the highest standards in presenting, branding itself, and communicating with, so Uniway hopes its IRs maintain their personal presentation in dress, language and documentation to the highest possible standard. d) IRs must take all reasonable steps to ensure recipients do not receive commercial telephone calls or SMS communications at times considered antisocial. IRs must consider their target audience when scheduling the delivery of commercial communications. e) Ensure the IRs in his/her group are aware of this Code and at all times carry out their Business relationships either within the group or with IRs of the public in a lawful manner, with courtesy and integrity, and in accordance with this Code. f) Ensure they remain well informed regarding laws applicable to the Business and duties of an IR including other essential facts and public policies or regulations which may affect such Business and duties.
g) When IR collect personal information for the purposes of research or a survey and also intend to use this information for other purposes, such as making offers to respondents, they must make these other purposes conspicuously clear.
2. Presenting Opportunity
2.1 Members must not send unsolicited one-to-one marketing email and/or SMS communications unless they comply with the rules of related guidance.
2.2 When conducting a Training Event or Seminar or Uniway IR Meeting SHOULD Not:
- a) Exploit the credulity, lack of knowledge or inexperience of any prospect, taking particular care when dealing with disabled and other vulnerable prospects.
- b) Misrepresent themselves as carrying out research or a survey when the real purpose of the contact is to sell goods or services, or to solicit donations.
- c) Adopt high-pressure selling techniques in the course of any contact with prospects or businesses.
2.3 When an IR presenting the Business Plan at any time, conducting a Training Event or Seminar or Uniway IR Meeting SHOULD
- a) Declare that financial rewards to IRs are based on an IR’s individual performance.
- b) Use official literature as approved by Uniway including forms, scripts and other tools.
2.4 An IR Must not at any time:
- a) Speak for or on behalf of another MLM Company or Direct Selling Company.
- b) Reveal confidential information to unauthorized persons or for unauthorized or unethical purposes.
- c) Discuss financial aspects of other IRs’ Businesses.
- d) Encourage another IR to change line of referral ship.
- e) Engage in Cross Lining or Rustling.
- f) Encourage or persuade any other person to engage in Cross Lining or Rustling.
- g) Use Uniway’s sponsored Functions, Literatures or CDs to support Cross Lining or Rustling.
4. Explaining the Business Plan
4.1 When presenting or discussing the Uniway Business Plan and the Benefits which might be available, an IR must generally rely for reference on Uniway literature and observe the following regarding the contents of the Business Plan:
a) Profitability predictions, they should reflect, and clearly identified what an average person would achieve under normal conditions b) If an IR has no experience he should clearly declare that before making any profitability predictions
4.2 When presenting or discussing the Uniway Business Plan, an IR MUST NOT represent false information regarding
a) Any risks likely being associated with carrying on the Business. b) The amount of time the average person would have to devote to carrying on the Business. c) The annual expenditure and the annual gross income which the average person carrying on the Business might expect and the method of calculating those figures.
A) IR Obligations:
1. Authorization Limit 1.1. Authorization of an IR is limited. They shall refer any matter pertaining to Uniway to the designated Company Representative. An IR shall not interfere in any decision making process without prior written approval from the Company Representative.
1.2. Poaching Independent Representatives
Uniway does not disregard the intentional rustling of other competitors’ IRs or IRs from another line of referral ship within the Uniway Business.
2. Use of Uniway Property
As trademarks, logos and service marks are registered and owned by Uniway and/or its affiliates, all written materials are the copyright of Uniway. The use of trademarks, logos or service marks or the publication of copyright materials may only be undertaken with the written authorization from Uniway and not otherwise.
3. Product Claims
Uniway publishes detailed data about its products which is verifiable, accurate and complete. An IR must not make claims about any Uniway products or services unless they are sourced from appropriate official Uniway literature and accurately reflect the information contained in the appropriate literature.
B) Uniway’s Obligations
Uniway will ensure that:
a. Its employees will at all times act in a manner which does not conflict with the best legitimate interests of an IR and carry out duties in accordance with professional courtesy and integrity. b. IRs are kept well informed regarding laws applicable to the Business and duties of IRs and other essential facts and public policies which affect such Business and duties and will comply with all the requirements thereof; c. Full cooperation of its employees is given to IRs with respect to advising them about matters which affect them. d. It acts in the IRs’ legitimate interest to the best of its abilities.
Third - Application
a) Application of Code of Ethics
3.1. IR must not send or instigate the sending of random, untargeted commercial communications to individuals using data obtained in breach of data protection and/or privacy legislation.
3.2. When collecting personal data, either on or off line, to be subsequently used for one-to-one marketing purposes, IRs must:
a. Clearly identify themselves or the party collecting the data;
b. The purpose(s) for which the personal data being collected is to be used unless this is obvious from the context or individuals already know;
c. Any further information necessary to enable the processing to be fair.
3.4. Any personal data collected should be adequate, relevant and not excessive for the purpose/s for which it was collected.
3.5. Personal data should be accurate and up to date and should not be kept for longer than necessary for the purpose/s for which it was collected.
3.6. When processing data for marketing purposes, IR should process that data in accordance with the rights of the prospect.
Uniway and an IR will ensure full compliance of the Code:
a) in Uniway’s case by Directors, Executives and all other employees;
b) in the IR’s case by the IR and their Downlines.
Uniway will administer its dealings with IRs in a manner that is conducive to compliance of the Code of Ethics.
d) Potential Prospect Assistance
An IR, either with or without an Upline’s assistance, must at all times complete all relevant parts of an Application in the presence of the Prospect.
e) Application registration rules
1. Explanation to Prospect
A Sponsor or Upline must explain to the Prospect, and complete in their presence, the details of the Application Forms so that the Prospect comprehends that they are personally introduced by the Upline or Referrer.
2. Application Acceptance
The Application Form is subject to Uniway’s discretion in accepting it as a valid application and making the appointment of that person as an IR.
If an IR becomes aware of a breach of this Code, and wishes to proceed to lodge a complaint, the complaint should be made in writing in accordance to Uniway Policies & Procedures.